Q: How long in advance do I need to make a reservation?

A: You should book your reservation as soon as you can, to ensure that your travel arrangements go smoothly. On our end, we will take care of the rest.

Q: What areas do you serve?

A: Predominantly, we serve the Tri-State area (Pennsylvania, New Jersey, and Delaware). If you have any questions regarding availability of service in your area, please visit our Contact Us page.

Q: Do you pick up from regional airports?

A: Yes, we provide service from most Eastern seaboard regional airports. If you have any questions regarding availability of service in your area, please visit our Contact Us page.

Q: What is the procedure to get picked up from Philadelphia International Airport?

A: It is very easy, safe, and efficient. Make your reservation ahead of time. The driver can greet you inside the terminal. If you prefer, the driver can meet you at curbside (Zone 6 Limousines) of the terminal your plane landed. Due to the size of the airport and regulating procedures, getting picked up from curbside is much more expedient and inexpensive way than having the driver walking all the way to terminal to meet passengers. We carefully monitor flight schedules, to ensure a smooth service.

Q: What is the procedure to be picked up from the Philadelphia Amtrak 30th St Station?

A: It is also very safe and convenient. Make your reservation ahead of time. The driver will have a sign ready and will greet the passenger inside the terminal, by the angel statue.

Q: If my flight is delayed, will I have to pay for the waiting time?

A: No, if you inform us that your plane will arrive late. For details about waiting-time costs, please contact our office.

Q: Do you pick-up from Philadelphia area hotels?

A: Yes, we can pick you up from any Philadelphia area hotel, except when you need to travel in the Philadelphia County.

Q: Are your drivers licensed?

A: Yes. They are required to have a valid Pennsylvania driver's license, clean driving record, and no criminal history. We make sure that our drivers are subject to a criminal background check every two years In addition, PHL Ground Transportation Services conducts a mandatory driver's training class yearly.

Q: Are your vehicles inspected, registered and insured?

A: Yes, our vehicles comply with the yearly safety vehicle and state emission inspections and are fully insured.

Q: What do I do if I ever have a complaint?

A: If you have a complaint, first contact our office, to see if we can resolve the nature of claim. If we are unable to assist you, then you should contact the Pennsylvania Public Utility Commission, Bureau of Consumer Services at 1-800-692-7380.

Q: Are your vehicles equipped with navigation technology?

A: Yes. Our fleet is equipped with the latest Global Positioning System technology, to ensure timely and expedient service.

Q: May I pay for the service by credit or debit card at destination?

A: Yes, you may. Please let us know that you intend to do when you are making the reservation.

Q: May I prepay a trip for a third-party?

A: Yes, you may. Our staff will be able to help you to process the payment..

Q: How do I open a business account?

A: We welcome personal and corporate accounts. Our representatives will be able to assist you in opening an account or click here .to fill out a form.

Q: What is your Deposits policy?

A: PHL Ground Transportation Services may, as a condition of accepting a reservation to charter a vehicle, require a deposit of not more than 20% of the quoted price. The tariff may also provide for forfeiture of deposits within the following limitations: